EJBCA Cloud Azure Support Package Creation Guide

This guide shows how to create a support package to upload to a ticket on the Keyfactor Support Portal.

Information on Azure Public IP addressing is available in the Azure User Guide for Linux Instances.

To create a support package to upload to a ticket on the Keyfactor Support Portal:

1. If you selected ssh key access when procuring your instance, use the SSH key that you selected when procuring the instance. If you chose username and password, use the combination you chose at launch time to SSH into the EJBCA Cloud instance. For example, for azure-user with an IP address of 40.118.253.3, use the following:

   # ssh azure-user@40.118.253.3
   

2. Run the command sudo su to get elevated privileges:

   # sudo su
   

3. Change to the /opt/PrimeKey/support directory.

4. Run the support-package.sh script. 

   # ./support-package.sh
   

5. This will output a file in the /opt/PrimeKey/support/support_files directory.

6. Copy this file to the /home/ec2-user/ directory so it can be easily copied with SCP. 
   In this example, the file name is /opt/PrimeKey/support/support_files/support-40.118.205.45-1558486081.tar.gz

   # cp support_files/support-40.118.205.45-1558486081.tar.gz /home/azure-user/
   

7. Use a program such as WinSCP or CyberDuck to SCP the file off the instance.

8. Create a ticket at http://support.primekey.com and upload this file to the ticket.