EJBCA Cloud Support Package Creation Guide

This guide shows an administrator of an EJBCA Cloud AWS instance how to create a support package to upload to a ticket on the Keyfactor Support Portal.

Information on AWS Public IP addressing is available in the AWS User Guide for Linux Instances.

To create a support package to upload to a ticket on the PrimeKey Support Portal, do the following:

Using the SSH key that you selected when procuring the instance, SSH into the EJBCA Enterprise Cloud instance using the username ec2-user:
```
# ssh -i ssh-key.pem ec2-user@<elastic-ip-fqdn>.compute-1.amazonaws.com
```
Run the command sudo su to get elevated privileges:
```
# sudo su
```
Change to the /opt/PrimeKey/support directory.
Bash
```
# cd /opt/PrimeKey/support
```
Run the support-package.sh script.
```
# ./support-package.sh
```
This will output a file in the /opt/PrimeKey/support/support_files directory.
Copy this file to the /home/ec2-user/directory so it can be copied off easily with SCP.
Example file name: support-ec2-34-196-178-86.compute-1.amazonaws.com-1557788145.tar.gz
```
# cp support_files/support-ec2-34-196-178-86.compute-1.amazonaws.com-1557788145.tar.gz /home/ec2-user/
```
Use a program such as WinSCP or CyberDuck to SCP the file off the instance.
Create a ticket at http://support.primekey.com and upload this file to the ticket.