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Hardware Appliance support packages are archive files with the following characteristics:
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Each support package contains a snapshot of the relevant logging files of the Hardware Appliance subsystem. It also contains additional configuration and debugging details.
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Support packages are created automatically when the Hardware Appliance enters maintenance.
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Support packages can be created manually on the WebConf tab Platform>Support.
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Support packages are created and stored on the Hardware Appliance.
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A maximum of 10 support packages can be stored on the Hardware Appliance. Any additional support package will then delete the oldest support package.
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With a complete Factory Reset, all support packages will be removed.
To download a support package, use the Download option on the WebConf tab Platform>Support. A support package contains the following files:
|
File |
Description |
|---|---|
|
all_sysinfo.txt |
Runtime information for all subsystems |
|
cluster_status.txt |
Runtime information for current cluster setup |
|
cos-ejbca_server.log |
EJBCA JBoss logfile |
|
sfp_audit.log |
auditd logfileformSFP |
|
sfp_avmserver.log |
AVM subsystem logging file |
|
sfp_dom-vm-PrimeLFSversion.txt |
Firmware version information |
|
sfp_ips_client_stderr.txt |
Network configuration |
|
sfp_ips_client_stdout |
Network configuration |
|
sfp_ntp_debug.txt |
NTP time server debugging information |
|
sfp_virsh_list_all.txt |
List of all running virtual subsystems |
|
vadm_etc-webconf-machineID.properties |
Version information |
|
vadm_server.log |
WebConf JBoss logfile |
|
vdb_df-h.txt |
Disk fill information |
|
vgw_var-log-httpd-error.log |
Webserver logging files |
|
vgw_var-log-syslog.txt |
Syslog of virtual gateway subsystem |
|
vhsm_hsm_diag_stderr.txt |
HSM's diagnostic output |
|
vhsm_hsm_diag_stdout |
HSM's diagnostic output |