Support Packages

Hardware Appliance support packages are archive files with the following characteristics:

Each support package contains a snapshot of the relevant logging files of the Hardware Appliance subsystem. It also contains additional configuration and debugging details.
Support packages are created automatically when the Hardware Appliance enters maintenance.
Support packages can be created manually on the WebConf tab Platform>Support.
Support packages are created and stored on the Hardware Appliance.
A maximum of 10 support packages can be stored on the Hardware Appliance. Any additional support package will then delete the oldest support package.
With a complete Factory Reset, all support packages will be removed.

To download a support package, use the Download option on the WebConf tab Platform>Support. A support package contains the following files:

File	Description
all_sysinfo.txt	Runtime information for all subsystems
cluster_status.txt	Runtime information for current cluster setup
cos-ejbca_server.log	EJBCA JBoss logfile
sfp_audit.log	auditd logfileformSFP
sfp_avmserver.log	AVM subsystem logging file
sfp_dom-vm-PrimeLFSversion.txt	Firmware version information
sfp_ips_client_stderr.txt	Network configuration
sfp_ips_client_stdout	Network configuration
sfp_ntp_debug.txt	NTP time server debugging information
sfp_virsh_list_all.txt	List of all running virtual subsystems
vadm_etc-webconf-machineID.properties	Version information
vadm_server.log	WebConf JBoss logfile
vdb_df-h.txt	Disk fill information
vgw_var-log-httpd-error.log	Webserver logging files
vgw_var-log-syslog.txt	Syslog of virtual gateway subsystem
vhsm_hsm_diag_stderr.txt	HSM's diagnostic output
vhsm_hsm_diag_stdout	HSM's diagnostic output