Creating Support Package

To create a support package to upload to a ticket on the PrimeKey Support Portal, do the following:

1. Using the SSH key that you selected when procuring the instance, SSH into the EJBCA Enterprise Cloud instance using the username ec2-user:
   

   CODE

   # ssh -i ssh-key.pem ec2-user@<elastic-ip-fqdn>.compute-1.amazonaws.com

   

2. Run the command sudo su to get elevated privileges:

   CODE

   # sudo su

3. Change to the /opt/PrimeKey/support directory.

   BASH

   # cd /opt/PrimeKey/support

4. Run the support-package.sh script. 

   CODE

   # ./support-package.sh

5. This will output a file in the "/opt/PrimeKey/support/support_files" directory
   

   

6. Copy this file to the /home/ec2-user/directory so it can be copied off easily with SCP.  In this case the file was named "support-ec2-34-196-178-86.compute-1.amazonaws.com-1557788145.tar.gz"
   CODE

   # cp support_files/support-ec2-34-196-178-86.compute-1.amazonaws.com-1557788145.tar.gz /home/ec2-user/

7. Use a program such as WinSCP or CyberDuck to SCP the file off of the instance.
8. Create a ticket at support.primekey.com and upload this file to the ticket.