Settings: Support Packages

Create HSM Log

The Next Generation Hardware Appliance provides the ability to create an HSM support package that contains a log file with important information about the currently configured HSM.
This functionality is available only if you have configured an HSM on the appliance.

To create an HSM Log support package:

5. Log in to the Next Generation Hardware Appliance.

6. Open the Settings page.

7. In the section Support Packages, click Create HSM Log.

8. The new HSM support package will be created as a ZIP archive. It will then appear in the list of Support Packages.

9. The following information and options are displayed:

   • Name: This column contains the name of the ZIP archive and the time the HSM support package was requested.

   • Actions: This column contains the available HSM support package actions:

     • Download: Click to download and save the HSM support package.

     • Remove: Click to remove the HSM support package from the list.

Create Support Package

Support packages include a snapshot of the relevant Next Generation Hardware Appliance log files and additional configuration and debugging details.

To create an appliance support package:

1. Log in to the Next Generation Hardware Appliance.

2. Open the Settings page.

3. In the section Support Packages, click Create Support Package.

4. The newly created Support Package appears in the table below. This may take a few seconds. During this time, Processing is displayed in the Action column.
   After completion, the following information and options are displayed:

   • Name: This column contains the name of the ZIP archive and the time the support package was requested.

   • Actions: This column contains the available support package actions:

     • Download: Click to download and save the support package.

     • Remove: Click to remove the support package from the list.