Factory Reset on Appliance with U.trust SE100/SE2K

In order to perform a Factory Reset, you first need to trigger the External Erase button at the back of the Next Generation Hardware Appliance.

Physical access to the Next Generation Hardware Appliance is always required.
After the reboot process a new OTP User is displayed on the front panel of the appliance.

Attention, please make sure to not press the External Erase button longer than five seconds, to prevent getting the device into an unusable state!

Shortly after the External Erase button has been pressed, the grayed-out Factory Reset section is activated in webconf and the following steps can be carried out.

Factory Reset via Front Panel

1. Factory Reset
   OK? use the ✔️ button to confirm
   Another query is displayed:
   Factory Reset
   Are you sure? NO use arrow key to go to YES and use the ✔️ button to confirm.

2. The display shows: please wait
   Reboot triggered
   this can take a few minutes
   Device booting …

3. The new OTP User is shown on display of the front panel.

Factory Reset via Webconf

1. Log in to the Next Generation Hardware Appliance.
   An HSM Alarm is displayed in the Overview in webconf.

2. Open the Settings page.

3. In the section Factory Reset, click Erase All Data and Reset to Factory Settings.

4. A warning appears:
   Check mark: Yes, I want to reset this Appliance to factory settings
   To confirm click: Execute Factory Reset
   This process will take a couple of minutes.

5. The appliance will reboot as part of the factory reset process.

6. The new OTP User is shown on display of the front panel.