Settings: Update the Appliance

This section describes the Update of the Software Appliance to a newer version directly from the UI in Webconf.

The update, archives have to be uploaded to a Network File System (NFS) located in your network and reachable for the Software Appliance.
On the Software Appliance the following NFS versions are supported:

• NFS Version 4

• NFS Version 4.1

• NFS Version 4.2

Make sure an up-to-date backup has been created first.

Skipping consecutive update versions could jeopardize the smooth running of the update process.

1. Log in to your Software Appliance.

2. Open the Settings page.

3. Scroll down to the Appliance Update section.

4. Enter your NFS URL to browse to your update location.
   

   

5. The storage browser opens.
   Select/Navigate to the path where the update is located.
   Click on Directories to navigate one level down or
   click One level up to return to the previous level.

6. Select the update file to be installed.

7. Confirm that a recent backup was taken.

8. Click on Use this Update to confirm.

9. The appliance will install the update and require a reboot.
   The reboot will take a couple of minutes.
   The application will close automatically and needs to be restarted.
   Click Try Again to check if the connection has been restored.

10. Log in to Software Appliance.
    The current state of the appliance is displayed as Pending in the Appliance Update section.

11. Make sure all of your configured services are working as intended.
    On the Overview page, verify that the Application and all configured Services are fully functional.

12. A yellow banner appears. The Proceed with Update button takes you to the Settings page.

13. On the Settings page scroll down to the Appliance Update section.
    There are two options now:

    • Accept Update:

    • Rollback:

Accept Update:

If the update process was successful and all Applications and Services are running as expected.
Click Accept Update to confirm.
The update to a new firmware version is now complete.

Rollback:

In case an error occurred during the update process or Applications and Services are malfunction, there is a possibility to Rollback to the last firmware version before the update.
The Rollback button is only available while the update process is still in progress. Once the update is complete, the Rollback option is no longer available.
Click Rollback to proceed.
Click Reboot to confirm. The reboot will take a couple of minutes.
When the appliance is up and running again, proceed again as described to start the update process.