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Restore

Restore a Backup

This function is the recommended alternative for the Restore process to be performed via the VM.
It is advised to perform the Restore using this function in Webconf on the Software Appliance.

To restore the Software Appliance from an existing backup, perform the following steps:

Known Limitation
If a backup with an internal database has been created on the Software Appliance, it cannot be used for restore on an appliance with an external database.

Do not restart or shut down the appliance while the Restore is running.

Network File System (NFS):
To restore, archives have to be uploaded to a Network File System (NFS) located in your network and reachable for the Next Generation Hardware Appliance.
On the Next Generation Hardware Appliance the following NFS versions are supported:

  • NFS Version 4

  • NFS Version 4.1

  • NFS Version 4.2

  1. Log in to the Software Appliance.

  2. Open the Restore page.

  3. In the section Restore Settings you are requested to select the type of storage for the backup to be restored.
    Storage Type:
    None (default)
    Network File System (NFS)

  4. Select Network File System.

    Screenshot 2025-09-24 at 11.32.54.png
    1. Enter your NFS URL pointing at the NFS server that is used to store backups.
      Click Browse Storage to browse the backup location, or enter the entire path directly.

    2. The storage browser opens.
      If applicable navigate to the path where the backup is saved.
      Therefore click on Directories to browse one level down
      or click .. One level up to return to the previous level.

    3. Select the Backup to be restored.
      The Storage Information and Backup Details are displayed on the right side of the window.

    4. Restore Parameter
      Select Keep current Network configuration if you want to preserve the current network configuration and not restore the network configuration from the backup.

    5. Domain Master Secret
      Enter the Domain Master Secret (DMS). This entry is required.

  5. Click Use this Backup.

    Screenshot 2025-09-24 at 11.42.07-20250924-101059.png

  6. The Appliance Guided Restore - Summary window opens.
    A summary of the backup information and the steps for the restore are displayed.

  7. Click Restore to start the process.

    Screenshot 2025-09-24 at 12.49.32.png
  8. Once the restore has been successfully completed, the Software Appliance Login appears in Webconf. Enter your credentials to log into the Software Appliance.

On the Overview page in Webconf in Recent Activities an entry shows Backup was restored.

Screenshot 2025-09-24 at 12.45.49.png

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